**RollerHub UK – Facility Use Disclaimer**

By accessing or using the facilities at RollerHub UK, or by registering as a member or participant in any RollerHub UK activity, you acknowledge and agree to the following terms:

1. **Risk Acknowledgement**
Roller skating, hockey, and related activities carry inherent physical risks. All participants engage in these activities at their own risk and are expected to be aware of their personal abilities and limitations.

2. **Liability Waiver**
RollerHub UK, including its staff, management, and affiliates, accepts no liability for injuries, losses, damages, or theft of personal property resulting from the use of the facility, except in cases of proven negligence on the part of RollerHub UK.

3. **Safety Equipment**
The use of appropriate protective gear — including helmets, gloves, knee/elbow pads, and other relevant equipment — is strongly recommended. Individuals who choose not to wear protective equipment do so at their own risk.

4. **Safety Compliance**
All users must follow the facility’s safety rules, guidelines, and instructions provided by RollerHub UK staff at all times.

5. **Parental Responsibility**
Parents or guardians are fully responsible for supervising minors. RollerHub UK does not accept responsibility for children left unattended within the facility.

6. **Facility & Equipment Care**
Users are expected to treat RollerHub UK property and equipment with care. Any damage caused by misuse, neglect, or intentional actions may result in the user being held financially responsible for repair or replacement.

7. **Health Advisory**
Individuals with pre-existing health conditions, injuries, or medical concerns should consult with a healthcare professional before participating in physical activities at RollerHub UK.

8. **Emergency Response**
In the event of an emergency, RollerHub UK reserves the right to take appropriate action, including contacting emergency medical services. By using the facility, you consent to such actions being taken on your behalf if deemed necessary.

9. **Media Consent**
By registering as a member, signing up for an event or session, or participating in any activity at RollerHub UK, you grant permission for RollerHub UK to capture and use photographs, video footage, or other media of you (or your child) for marketing and promotional purposes. This includes, but is not limited to, use on social media, websites, and printed materials.

Zero-Tolerance to Abusive Behaviour

(Applies to RollerHub UK: School of Excellence and all RollerHub-affiliated programmes/teams, including Fife Fury. Aligned to BIPHA standards and expected conduct within UK roller hockey.)

1) Our commitment

RollerHub UK is committed to providing a safe, respectful, inclusive environment for everyone. We operate a zero-tolerance approach to abuse, intimidation, discrimination, harassment, and threatening behaviour across all RollerHub activity, including RollerHub-affiliated teams and programmes.

2) Who this Code of Conduct applies to

This Code applies to all individuals involved with RollerHub activities, including all RollerHub-affiliated programmes/teams (including Fife Fury):
• Players (junior and adult), parents/guardians, spectators
• Coaches, volunteers, officials, staff, contractors
• Visiting teams/clubs and anyone representing RollerHub or RollerHub-affiliated teams

It applies:
• In the facility, car parks, entrances/exits, changing areas, café/social areas
• During training, matches, tournaments, camps, trials, meetings and events
• On trips and travel arrangements organised by RollerHub / RollerHub-affiliated teams
• Online and in digital spaces connected to RollerHub activity (group chats, social media, emails)

3) RollerHub’s zero-tolerance standard

RollerHub will act immediately when behaviour breaches this Code.
• Safety comes first.
• We will investigate and record incidents.
• We will report matters to relevant bodies where required (e.g., league/association, safeguarding, police).
• We will apply sanctions consistently, regardless of role, status, or ability.

4) Behaviour that breaches this Code

This includes (not exhaustive):

A) Verbal abuse & intimidation
• Swearing at, shouting at, insulting, mocking, humiliating, or threatening anyone
• Aggressive confrontation, deliberate intimidation, or coercive behaviour
• Persistent negative comments, taunting, or “banter” that causes harm

B) Discrimination, harassment & hate
• Racist, sexist, homophobic, transphobic, ableist, religious, or other discriminatory language/behaviour
• Slurs, hate speech, or degrading gestures
• Sexual harassment, unwanted sexual comments, or inappropriate contact

C) Physical aggression
• Any assault, pushing, grabbing, spitting, throwing objects, or fighting
• Attempting to enter the rink/bench area to confront participants
• Damage to property or equipment

D) Bullying (including online)
• Repeated targeting, exclusion, coercion, gossiping, doxxing
• Harassment via group chats, abusive messages, or public shaming

E) Abuse of officials/coaches/staff
• Abuse directed at referees, coaches, volunteers, staff, or event organisers
• Undermining safe instruction, refusing reasonable safety directions, or threatening consequences

F) Safeguarding-related behaviour
• Any behaviour that places a child or vulnerable person at risk
• Grooming behaviours, boundary violations, or inappropriate supervision conduct

5) Minimum expected standards

Everyone must:
• Treat others with dignity and respect
• Follow facility rules and staff directions immediately
• Promote safe, fair play and positive support
• Raise concerns appropriately (report, don’t confront aggressively)
• Remember: adults set the tone, especially in junior environments

6) Immediate action when this Code is breached

RollerHub may take any of the following immediately (including without warning depending on severity):
1. Stop play / pause session where safety requires it
2. Separate parties and support the affected person(s)
3. Remove the individual from rinkside / the venue
4. Call security / police / emergency services if there is risk or a suspected crime
5. Trigger safeguarding escalation where a child/vulnerable person is involved
6. Record the incident (facts, witnesses, times, actions taken)

7) Sanctions (what zero-tolerance means in practice)

Sanctions will be proportionate and can include:
• Verbal warning (low-level, first-time only; not used for hate/threats/assault)
• Immediate ejection from the venue (no refund)
• Temporary suspension from sessions/events
• Removal of spectator privileges (e.g., “drop and go” only)
• Removal from coaching/volunteering duties pending investigation
• Written warning, extended ban, or permanent ban
• Reporting to governing/league bodies and/or police where appropriate

Automatic escalations (typically immediate ejection + investigation):
• Threats of violence, hate speech, discrimination, spitting, physical aggression
• Any abusive behaviour towards a child
• Entering the playing/bench area to confront others
• Continuing abusive behaviour after a clear instruction to stop

8) Reporting concerns or breaches

Reports can be made by any participant, parent/guardian, coach, official, or spectator.

Report to:
• The on-duty session lead / head coach / event manager immediately, or
• A designated Welfare/Safeguarding Officer (if appointed), or
• RollerHub management in writing (email or incident form)

Please include:
• What happened (facts), date/time, location
• Who was involved and any witnesses
• Any immediate safety concern
• Any evidence (messages, screenshots, etc.)

Confidentiality: Reports are handled sensitively and shared only on a need-to-know basis, except where safeguarding or legal duties require disclosure.

9) Safeguarding

If a child or vulnerable person may be at risk, RollerHub will follow safeguarding procedures, which may include:
• Immediate protective action and appropriate supervision
• Referral to safeguarding authorities/lead bodies as required
• Reporting to police where a crime is suspected
• Suspension of the alleged individual pending outcome

10) Online conduct

Abuse on chats/social media connected to RollerHub activity is treated the same as in-person misconduct and may lead to bans and reporting.

11) Publication, agreement and review

This Code of Conduct will be:
• Shared at registration/booking and displayed in the venue
• Supported by staff/coach briefings and an incident recording process
• Reviewed annually (or after significant incidents / rule updates)